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Whitton Corner Health and Social Care Centre
Percy Road

Telephone: 020 3458 5400

CORONAVIRUS If you have returned from China Thailand Japan Korea Hong Kong Taiwan Singapore or Malaysia in the last 14 days or have been in contact with anyone who has, and feel unwell, isolate yourself at home and call 111 for advice

Flu Vaccinations 2019

We now have our flu jabs in stock.  Please call the surgery to book in to one of our flu clinics if you are over 65, or under 65 and in an 'at risk' group.

Do you hold a prescription exemption certificate?


If you do hold an exemption certificate, please ensure it is up to date.  The pharmacist will ask for proof of exemption when you collect your medication.


Please see the below link for more details....



Treating minor health conditions is changing

Minor health conditions are conditions that can be treated through self care.  They are conditions that will:

  • Get better on their own
  • Can be treated without visiting the GP by patients buying over the counter items directly from the local pharmacy


Minor health conditions include:

  • coughs, colds or sore throats
  • cold sores
  • conjunctivitis or dry eyes
  • constipation
  • diarrhoea
  • grazes
  • sprains
  • hay fever
  • head lice
  • indigestion and heartburn
  • infrequent migraines
  • mild cystitis
  • mouth ulcers
  • sunburn
  • stomach ache
  • warts and verrucas


Effective 29 March 2018, NHS England issued guidance that over the counter items will no longer be routinely prescribed in primary care.  This means that your doctor, or other prescriber, will not routinely prescribe medicines for minor health conditions that can be purchased over the counter.*  


Over the counter medicines are best for minor health conditions. These can be bought from pharmacies and local shops without a prescription. They are also often cheaper this way. You can get them without an appointment or seeing a doctor.

In most cases the direct cost of over the counter medicines will be lower than the combined cost to the NHS of a GP consultation, buying, prescribing and then dispensing the medicine.


Further information and exceptions to the guidance can be found through the Richmond CCG website 



Jubilee Surgery Patient Participation Group


We would like to be able to contact patients occasionally by email to ask them questions about the surgery and how well we are doing to identify areas for improvement. 


To help us with this, we have set up a Patient Participation Group. The group looks at issues such as access arrangements, feedback on services, local health service developments and premises.


If you are interested in joining or would like more information please contact Joanna Wickham, Practice Manager on jubileeavenuesurgery.cl@nhs.net or complete the application form which can be found in the  Patient Participation Group section on the home page.


Many thanks for your assistance

Stay well This Winter!!


The Stay Well This Winter campaign is a joint initiative from NHS England and Public Health England, to help people with long-term health conditions, children under 5 and those over 65 prepare for winter and ward off common winter illnesses. Winter can be challenging for the health of these people, increasing the risk of blood pressure, heart attacks and strokes for those with a long-term health condition or who are over 65, whilst young children can readily pick up and spread illnesses amongst their wider circle - including family members of all ages. 


There are a number of things you can do to prepare against the cold weather:

  • At the first sign of a cough or a cold, get immediate advice from your pharmacist before it gets more serious.
  • Speak to your pharmacist about medicines you should have in stock over winter.
  • Pick up prescription medications before the Christmas holidays start as many GPs and pharmacies will close over the holidays.
  • It is important to keep warm in winter, so heat your home to at least 18C (65F), if you can. You might prefer your living room to be slightly warmer.
  • Make sure you get your flu jab (speak to your pharmacy or GP practice)
  • If you need help over the holiday period when your GP practice or pharmacy is closed, call NHS 111 or visit www.nhs.uk

These tips can help you and your family prepare for winter, stay well and get well quickly. 


For further health information visit https://www.nhs.uk/staywell/


For information, support with benefits and heating, visit Richmond Council’s website: http://www.richmond.gov.uk/winterhealth

Save time – do it online!


GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.


Online services complement the existing ways patients can access appointments, prescriptions and their records. Our practice already has the facility to offer online access to records and transactional services for our patients.


If you are not already registered for GP online services please register by clicking on the Patient Access icon on our home page or enquire at reception.

Text Message Reminders

We are now sending out text messages to patients with the aim of reducing the number of patients that do not attend booked appointments.


Once you make an appointment you will receive a text message (if we have your mobile phone number on the system) to confirm the booking with details of the date and time.


We will also send out a reminder text message 48 hours before the appointment time.


If you don't have a mobile number listed on your records we cannot send you appointment reminders or confirmations so please do get in touch if you want to ensure your mobile number is added.

Health Help Now Website


Health Help Now and the Richmond GP Alliance have developed a local website to help people find the right service for their health needs.


The website can be used on mobile devices, ie on any smart phones or tablets that have internet access.


Please see the link below to access the site:



GP Hub Service 7 days a week 8-8

The new GP Hub service offers appointments from 8am - 8pm seven days a week at Teddington Memorial Hospital.


Teddington Memorial Hospital has an integrated IT system enabling access to your full patient record with your consent.  Patient consultations from the Hub are automaticallly uploaded to your patient medical record at Jubilee Surgery.


Patients should continue to contact Jubilee surgery to make appointments, however they will be offered a daytime, evening or weekend appointment at Teddington Memorial Hospital if required.

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