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Whitton Corner Health and Social Care Centre
Percy Road
Whitton
Twickenham
TW2 6JL

Telephone: 020 3458 5400

FLU VACCINATIONS ARE STILL AVAILABLE. IF YOU ARE OVER 65 OR IN AN AT RISK GROUP PLEASE CONTACT THE SURGERY FOR AN APPOINTMENT

Appointments

Appointments may be made by phoning 020 3458 5400.

 

Alternatively if you register for Patient Online services you can book routine appointments online.  Please see the link to Patient Online Services on our home page or speak to a member of the practice team.

 

If you wish to see a specific doctor, you should ask for them by name and you will be offered the first available appointment.

 

You may consult any doctor you wish, however if the problem is urgent, you will be seen on the same day by whichever doctor is available. If possible please telephone between 08.15-10.15am.

 

Please cancel an appointment if you are unable to attend, so it can be offered to another patient. See the list of surgery times on the back page. Please telephone reception on 020 3458 5400 to cancel your appointment.

 

We also offer extended hours appointments on Monday evenings for commuters. Times may be subject to variation during holidays, study leave, etc.

 

However, before you try to book an appointment ask yourself, do I really need to see a GP? See the link below for further details and other options that might be available to you.

 

http://www.patient.co.uk/health/media/videos/dr-sarah-jarvis-explains-do-i-really-need-to-see-my-gp


 

Telephoning A Doctor / Nurse

If you need to speak to a GP or a nurse, our receptionist team will take a message and pass it on to the relevent clinician.  Please be aware that you may well not get a call back on the same day unless you query is clinically urgent.  

 

Queries are dealt with depending on their clinical urgency and the clinician will get back you as soon as possible but please be aware that this may take up to one week.

 

Why does the receptionist ask me what’s wrong?

 

It is not a case of the receptionists being nosey!

 

The reception staff are members of the practice team and it has been agreed they should ask patients why they need to be seen for an urgent appointment (not routine appointments).

 

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Receptionists are asked to collect brief information from patients

  • To help doctors prioritise house visits and phone calls
  • To ensure that all patients receive the appropriate level of care
  • To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated in the strictest confidence
  • The practice takes any breach of confidentiality very seriously and will deal with it accordingly
  • You can ask to speak to a receptionist in private away from the reception counter
  • However if you feel an issue is very private and do not wish to say what this is then we will respect your decision.

 

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